AR
Andre R
1 reviews | Active since Jul 2023
16 Jul 2023, 09:30
Bonitas Medical Aid - Poor service for Hospitalization Authorization
Currently experiencing some difficulty with a Bonitas authorization for a Hip replacement and Hospitalization. We received acknowledgement of request for authorization on the 27th of June 2023.
Operation was originally booked for the 7th of July, which was changed to the 14th and is now pending, due to non receipt of authorization form the medical aid.
The doctor's room's get no feedback from the aid regarding the authorization for the operation that was supposed to have been done on the 14th.
Bonitas advocate a 48hr turnaround time on authorization, yet this is no pending for more than 2 weeks, we feel this is unacceptable. I have to endure excruciating pain whilst this matter is resolved.
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Replies (2)
Bonitas Medical Fund's replyOfficial
16 Jul 2023, 15:59Hello Andre R
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
Our Office hours are 08:00 - 17:00 Monday – Friday. Closed on weekends and public holidays
Your enquiry will be attended during office hours.
Kind Regards
The Bonitas Team
Bonitas Medical Fund's reply16 Jul 2023, 15:59
Official
Hello Andre R
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
Our Office hours are 08:00 - 17:00 Monday – Friday. Closed on weekends and public holidays
Your enquiry will be attended during office hours.
Kind Regards
The Bonitas Team
Bonitas Medical Fund's replyOfficial
19 Jul 2023, 20:48Hello Andre V
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team
Bonitas Medical Fund's reply19 Jul 2023, 20:48
Official
Hello Andre V
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team