Bonitas Medical Aid – Poor Administrative Experience

As a brokerage responsible for onboarding and managing our corporate client’s medical aid under Bonitas, we have encountered significant administrative inefficiencies.

Recently, the Bonitas Corporate Fund Department incorrectly debited the company for a member who had exited the corporate medical aid fund. When we attempted to resolve the matter, we were informed that only the company's HR consultant could liaise directly with the fund regarding any queries.

This approach is both illogical and inefficient. A broker/intermediary is appointed to manage and support the corporate fund, holding the necessary licenses to act on behalf of the company and its employees. Yet, Bonitas restricts brokers from addressing critical administrative matters, leaving the company with no choice but to navigate these issues alone.

Such a structure reflects poor infrastructure and a lack of support for both corporate clients and their members. It undermines the very purpose of having an appointed intermediary and makes no practical or operational sense.