TR
Tracey R
1 reviews | Active since Jan 2019
28 Jan 2019, 12:12
Bonitas Medical Aid not for me ever again!
The worst medical aid ever you better off without them!!! Refusing to pay for a pathology test that is clearly written on the request note by a doctor requesting the test!! Make sure your doctor only ticks on the blocks or they won't pay for the test if written in the other box provided in the bottom right corner. Don't know why that box is there because if the doctor uses it Bonitas will reject saying test not requested .... serioulsy?????
Goodbye Bonitas and back to Discovery that have never refused any of my claims in the 18 years I was with them prior to this pathetic Bonitas .... Hello Discovery!
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Replies (3)0
Replies (3)
Bonitas Medical Fund's replyOfficial
28 Jan 2019, 15:22Hello tracey-ribeiro,
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Bonitas Medical Fund's reply28 Jan 2019, 15:22
Official
Hello tracey-ribeiro,
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Bonitas Medical Fund's replyOfficial
04 Feb 2019, 09:02Hello tracey-ribeiro,
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Bonitas Medical Fund's reply04 Feb 2019, 09:02
Official
Hello tracey-ribeiro,
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
TR
Tracey R's updateReviewer Update
14 Feb 2019, 09:57Thank you for your response saying the matter will be resolved however it's not.
Bonitas responded and said they would be paying the claim on 31/1/19 ref ********** 1. Ampath to date have not received this money R1146.40 (I checked this morning again) ????? 2 weeks later its the 14/2/19. When I queried the payment this week, Bonitas say I can't query it i need to give the reference number 120219Q7VNL6 to Ampath so they can waste their valuable time phoning you and asking where the payment is!!! Seriously?? Do you think its Ampath's duty to chase your accounts as to where the payment is?
The other 3 tests with the code 3948 that were rejected firstly because you say they were not requested by the doctor have not been settled. I was then told to get motivational letter which I got a busy doctor to take time out of this day to give me a letter and the claim is still rejected! Are you saying Ampath charge for things they shouldn't charge for and I should take the matter up with them? What must one do to get this account resolved once and for all this is becoming time consuming and highly annoying!!
TR
Tracey R's update14 Feb 2019, 09:57
Reviewer Update
Thank you for your response saying the matter will be resolved however it's not.
Bonitas responded and said they would be paying the claim on 31/1/19 ref ********** 1. Ampath to date have not received this money R1146.40 (I checked this morning again) ????? 2 weeks later its the 14/2/19. When I queried the payment this week, Bonitas say I can't query it i need to give the reference number 120219Q7VNL6 to Ampath so they can waste their valuable time phoning you and asking where the payment is!!! Seriously?? Do you think its Ampath's duty to chase your accounts as to where the payment is?
The other 3 tests with the code 3948 that were rejected firstly because you say they were not requested by the doctor have not been settled. I was then told to get motivational letter which I got a busy doctor to take time out of this day to give me a letter and the claim is still rejected! Are you saying Ampath charge for things they shouldn't charge for and I should take the matter up with them? What must one do to get this account resolved once and for all this is becoming time consuming and highly annoying!!