DM
Diane M
1 reviews | Active since Jul 2018
23 Feb 2023, 17:26
Bonitas medical aid need to improve their processing time of PMB requests, 30 days is unacceptable.
Very poor service. I sent a motivation letter for PMB authorisation over a month ago, still waiting for them process the request. This is unacceptable, other medical aids either do it over the phone the same day, or take a maximum of 5 days to authorise. How is someone expected to wait for over 30 days despite a follow up email from me and a call from the member.
Helpful (0)
Replies (3)0
Replies (3)
Bonitas Medical Fund's replyOfficial
23 Feb 2023, 20:02Hello Diane M
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
Our Office hours are 08:00 - 17:00 Monday – Friday. Closed on weekends and public holidays
Your enquiry will be attended during office hours.
Kind Regards
The Bonitas Team
Bonitas Medical Fund's reply23 Feb 2023, 20:02
Official
Hello Diane M
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
Our Office hours are 08:00 - 17:00 Monday – Friday. Closed on weekends and public holidays
Your enquiry will be attended during office hours.
Kind Regards
The Bonitas Team
Bonitas Medical Fund's replyOfficial
24 Feb 2023, 08:23Hello Diane M
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We escalated this matter to aPMB department for urgent assistance.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Bonitas Medical Fund's reply24 Feb 2023, 08:23
Official
Hello Diane M
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We escalated this matter to aPMB department for urgent assistance.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Bonitas Medical Fund's replyOfficial
28 Feb 2023, 09:54Hello Diane M
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team
Bonitas Medical Fund's reply28 Feb 2023, 09:54
Official
Hello Diane M
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team