WA
Waseemah A
1 reviews | Active since Feb 2017
28 Feb 2022, 17:06
BONITAS MEDICAL AID JUST PROMISES
Good day
I activated my medical aid with Bonitas September 2021. I did not use the medical aid until now when I was refered to go do tests now all of a sudden there are so many glitches and hoops to jump through. This entails me having to contact the medical aid each time . One struggles to get through & when you use the self service option its as useless as it told me all day long no agent available. How is one supposed to use a product/service you pay for when its hard to make contact. this is the 2nd medical aid whom sells you things that I have been exposed too & says covers everything this and that & never specifies what is not covered.
Now I am trying to get answers , the self service just told me I am connected to an agrent but no agent speaking. This is pathetic!!
Helpful (0)
Replies (4)0
Replies (4)
Bonitas Medical Fund's replyOfficial
28 Feb 2022, 19:16Hello Waseemah A
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply28 Feb 2022, 19:16
Official
Hello Waseemah A
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
WA
Waseemah A's updateReviewer Update
01 Mar 2022, 07:35Hi Bonitas
So I see the standard response you sent with regards to my complaint. I hope that someone will make contact with me as soon as possible as me trying to call you guys is obe epic fail after another. I do not see why we as you memebers pay big amounts of our money thinking the the private sector will be more accomodating to ones health needs but once again it seems like it just the carrot dangled in our faces & providing us with hope for better health care.
I would appreciate a call for a senior person no later than today as its been over a week now that I have been trying to get answers for my medical needs.
So I see the standard response you sent with regards to my complaint. I hope that someone will make contact with me as soon as possible as me trying to call you guys is obe epic fail after another. I do not see why we as you memebers pay big amounts of our money thinking the the private sector will be more accomodating to ones health needs but once again it seems like it just the carrot dangled in our faces & providing us with hope for better health care.
I would appreciate a call for a senior person no later than today as its been over a week now that I have been trying to get answers for my medical needs.
WA
Waseemah A's update01 Mar 2022, 07:35
Reviewer Update
Hi Bonitas
So I see the standard response you sent with regards to my complaint. I hope that someone will make contact with me as soon as possible as me trying to call you guys is obe epic fail after another. I do not see why we as you memebers pay big amounts of our money thinking the the private sector will be more accomodating to ones health needs but once again it seems like it just the carrot dangled in our faces & providing us with hope for better health care.
I would appreciate a call for a senior person no later than today as its been over a week now that I have been trying to get answers for my medical needs.
So I see the standard response you sent with regards to my complaint. I hope that someone will make contact with me as soon as possible as me trying to call you guys is obe epic fail after another. I do not see why we as you memebers pay big amounts of our money thinking the the private sector will be more accomodating to ones health needs but once again it seems like it just the carrot dangled in our faces & providing us with hope for better health care.
I would appreciate a call for a senior person no later than today as its been over a week now that I have been trying to get answers for my medical needs.
WA
Waseemah A's updateReviewer Update
01 Mar 2022, 13:24So once again I had to be the one to call and thankfully I managed to get contact with an agent whom listened to my story.
So he will be calling me today before COB.
Holding thumbs for this matter to be sorted.
So he will be calling me today before COB.
Holding thumbs for this matter to be sorted.
WA
Waseemah A's update01 Mar 2022, 13:24
Reviewer Update
So once again I had to be the one to call and thankfully I managed to get contact with an agent whom listened to my story.
So he will be calling me today before COB.
Holding thumbs for this matter to be sorted.
So he will be calling me today before COB.
Holding thumbs for this matter to be sorted.
Bonitas Medical Fund's replyOfficial
06 Mar 2022, 21:07Hello Waseemah A
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply06 Mar 2022, 21:07
Official
Hello Waseemah A
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Kind Regards
Bonitas Team