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EJ
Eugene J

1 reviews | Active since Sept 2018

03 Dec 2018, 07:24

Bonitas medical aid, just lies and empty comments, do not answer e-mails or follow their own procedures

Bonitas is the most pathetic company in keeping to their own procedures. A refund was to be paid out on the 01 Dec 2018, this is after a telephone call confirming this on the 30 Nov 2018, they do not respond to their e-mails, client services do not know their product and trying to get any answers out of this company is impossible. Bonitas is bordering on ***** and theft with the clients. I have numerous reference numbers concerning the closure of an estate late, and after 4 months this is still pending. DO NOT USE BONITAS.

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Replies (2)
Bonitas Medical Fund
Bonitas Medical Fund's reply03 Dec 2018, 13:47
Official
Hello EugeneJoubert01,

Thank you for submitting your details to us through Hello Peter.

This is to confirm that we have received your information and that we are currently investigating this matter.

Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.

Kind regards,

Bonitas Team

Bonitas Medical Fund
Bonitas Medical Fund's reply19 Dec 2018, 22:32
Official
Hello EugeneJoubert01, 

Thank you for submitting a comment to us through Hellopeter. 

According to the email communication, we hereby confirm that your concern has been addressed and this matter has now been resolved. 

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service. 

We apologise for any inconvenience caused to you. 

Thanks and regards, 

Bonitas Team