Bonita’s medical aid is a **** to ****** money from their clients

It’s been way over a year that I have purchased my pair of tested glasses with my Bonita’s medical aid, quite obvious I had more than enough of my savings for this claim to be approved by Bonita’s in order for me to purchase. All my tests were done by my optometrist and a claim was sent for approval, it’s obvious again that Bonita’s had approved this, or else the optometrist wouldn’t have went ahead and issued me with a tested pair of glasses. A few months later I was hounded by Bonita’s to pay an outstanding amount, of which is almost the entire amount of what the glasses costed me. Had I known this from the beginning, I wouldn’t have purchased the glasses. And if for any reason Bonita’s was not covering this, why did they approve the claim in the first place? And now you guys have handed me over to the debt collectors. This is so misleading, Bonita’s medical aid is such a ****, I cannot fathom as to how you approve a claim and then ask me to pay for it. Is this how you try to make money? By approving claims and then ****** the money out of your clients? Even your call centre has such pathetic service that the agents you speak to don’t even understand anything you try to say. They are so rude and inconsiderate.!