Bonitas Medical Aid is a **** medical aid stay away

Item: Bonitas Medical Fund
Rating: 1
Author: Mlungisi M

Bonitas Medical Fund is the worst Medical aid, not paying Health Care Service Providers especially black!!!

We ‘ve been calling and calling for our claims to be processed but no progress, the sad part is that their clients will suffer when we all start refusing to treat their clients.

Its our third month now as a practise trying to get paid for claims. Stories everyday…. That is not acceptable!!!!!

Helpful (0)

Replies (2)

Bonitas Medical Fund's replyOfficial

13 Dec 2021, 10:06

Hello Mlungisi M

Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.

Kindly provide the membership number or ID number of the principal member and the claims details privately (to protect the personal information not to be visible on this public forum).

We will then investigate and assist you with a resolution.

Kind Regards

The Bonitas Team

Bonitas Medical Fund's reply13 Dec 2021, 10:06

Official

Hello Mlungisi M

Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.

Kindly provide the membership number or ID number of the principal member and the claims details privately (to protect the personal information not to be visible on this public forum).

We will then investigate and assist you with a resolution.

Kind Regards

The Bonitas Team

Bonitas Medical Fund's replyOfficial

17 Dec 2021, 10:34

Hello Mlungisi M

Thank you for submitting a comment to us through Hellopeter.

According to the telephonic and the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Thanks and regards

Bonitas Team

Bonitas Medical Fund's reply17 Dec 2021, 10:34

Official

Hello Mlungisi M

Thank you for submitting a comment to us through Hellopeter.

According to the telephonic and the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Thanks and regards

Bonitas Team