Bonitas Medical Aid - ***********, horrible after service

I have been struggling with them since 05 June 2019. To change my fiancées banking details.

After phoning them I was told to send a copy of his ID and a stamped bank statement which I did. When I phoned to follow up on 06 June 2019 to confirm that they have received all documents and that all is order I was told that I need to fill in a Change of Dependant form.

When I phoned this morning to follow up again, I spoke to Sandile Ref No: 100619QGM18R. He then advised me that the Change of Dependant form is incorrect and that it is a form that they used in 2018. He also said that he will speak to someone maybe they can assist me. What nonsense is this!!!! Maybe!!!!

They are ***********!!! My fiancée had a massive stroke 30 November 2018. He has Aphasia, and due to that he is unable to communicate. I have explained this to them several times.

He is currently an out – patient at Rita Henn and Partners. I have to pay R 1684-00 per day for him to see three the******s. Due to the *********** staff at Bonitas Medical Aid I cannot send him this week as they have firstly refunded the money into the wrong account and I cannot send in any claims before this matter has been resolved.