BONITAS MEDICAL AID - HORRIBLE SERVICE

I canceled my medical aid in July and I submitted all the documents they asked for in order for them to process my refund in 4 months according to their policy. I have been calling into their call center for this refund and have been met with the worst service of my life. I spoke to Mamosebetsi who promised to call me back but didn't, next day I spoke to Kelebogile who was going to call me back but didn't, spoke to Ashton who said she will escalate and I don't need to wait for the 3 day escalation process, but yes you guessed it nobody called, just some confusing email asking me to send the same documents I sent before. But I had to call again and spoke to the most condescending person who does not care about customers, spoke over me rudely by the name of Palesa, she said I was told to wait for 3 days and did not care about what I was trying to explain, she is absolutely infuriating and I will make sure to never join Bonitas again. I received yet another email saying her team leader will contact me after my complaint via email, but do you think someone called me, nope. I even asked to rate Palesa after the call and she says with pleasure????

With all this being said I get an email asking for my document to be sent to another email address and I must wait for 7 days, at this point I have no words, last night you tell me that you have my documents. I am beyond frustrated and demand that my refund is processed today. I have never seen this level of incompetence.