Bonita's medical aid don't care attitude

We have been trying to contact Bonitas medical aid for the past 3 weeks in an attempt to join one of their medical aid plans. It is shocking how difficult it is to get to them. All their modes of contact are for pre existing members, without a membership number you at a dead end. About 2 weeks ago, eventually a lady did call me, Stella, claiming to be one of the agents appointed by Bonitas, she sent me the quote via email and I never heard from her again, despite me attempting to contact her and even emailing her twice to get back to me. Eventually we got an agent to help. The forms were filled out and sent through together with all the documents required. There was no communication from Bonitas, my agent called and was told the application was declined because "there was no agent email address sent". REALLY??? Nevertheless he resent the application and documents clearly showing his email address. Today, after a week even he cannot get any proper answers, the application has not been captured and no idea or reason given. Ive tried their online application twice right now and after having to go through the entire process of adding in the details it says " OOPs !!!!! Internal server error , Please contact the system admins". This is becoming more and more ridiculous. They have all our details now and banking details which means we are stuck as they can at anytime either sort the application out or alot of time will go causing us issues as we have cancelled our previous medical aid in December 2024 and if we go ahead and manage to find another with someone else and then Bonitas starts debiting we have a problem. This is extremely concerning.