SS
Sue S
1 reviews | Active since Jul 2018
11 Jul 2019, 13:04
Bonita's Medical Aid: Disconnected from Members
The Bonita member online system is extremely poor. Access is denied as and when and the suddenly restored. Just like that. The support system is clearly unstable.
A call to call center to check the issue was responded with Manager will call back, which never happened. It felt like it was a home run shop with assistant having no education on how to simplify access issues.
Claims too are not registered correctly and if one is not checking online account ( as and when the system access is granted) the member is most likely to lose the benefit.
Expected better than this.
Helpful (0)
Replies (3)0
Replies (3)
Bonitas Medical Fund's replyOfficial
12 Jul 2019, 12:51Hello Sujata Singh,
As per our telephonic conversation your query is still being investigated and we will keep you updated until the matter has been resolved.
We appreciate your patience while we are resolving this query for you.
Regards,
Bonitas Team
Bonitas Team
Bonitas Medical Fund's reply12 Jul 2019, 12:51
Official
Hello Sujata Singh,
As per our telephonic conversation your query is still being investigated and we will keep you updated until the matter has been resolved.
We appreciate your patience while we are resolving this query for you.
Regards,
Bonitas Team
Bonitas Team
SS
Sue S's updateReviewer Update
18 Jul 2019, 11:17From 11th July to 18th July 2019. There has been no help to log into my own account.
- With legit details can't still login
- The forgot password link doesn't send a reset link to the email id
- I was told by Bonita's team that the web team will sort this out & that was on 11th July
after the review on Hello Peter.
- Today is 18th July, there has been no response from the web team.
- I continue not to be able to login or reset my access detail
- Being a technical person I can assure everyone that there is something hugely wrong with Bonita's web team, their technical competence, and their complete disdain to attend customer requirements.
-
- With legit details can't still login
- The forgot password link doesn't send a reset link to the email id
- I was told by Bonita's team that the web team will sort this out & that was on 11th July
after the review on Hello Peter.
- Today is 18th July, there has been no response from the web team.
- I continue not to be able to login or reset my access detail
- Being a technical person I can assure everyone that there is something hugely wrong with Bonita's web team, their technical competence, and their complete disdain to attend customer requirements.
-
SS
Sue S's update18 Jul 2019, 11:17
Reviewer Update
From 11th July to 18th July 2019. There has been no help to log into my own account.
- With legit details can't still login
- The forgot password link doesn't send a reset link to the email id
- I was told by Bonita's team that the web team will sort this out & that was on 11th July
after the review on Hello Peter.
- Today is 18th July, there has been no response from the web team.
- I continue not to be able to login or reset my access detail
- Being a technical person I can assure everyone that there is something hugely wrong with Bonita's web team, their technical competence, and their complete disdain to attend customer requirements.
-
- With legit details can't still login
- The forgot password link doesn't send a reset link to the email id
- I was told by Bonita's team that the web team will sort this out & that was on 11th July
after the review on Hello Peter.
- Today is 18th July, there has been no response from the web team.
- I continue not to be able to login or reset my access detail
- Being a technical person I can assure everyone that there is something hugely wrong with Bonita's web team, their technical competence, and their complete disdain to attend customer requirements.
-
Bonitas Medical Fund's replyOfficial
07 Aug 2019, 13:29Hello Sujata Singh,
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Bonitas Medical Fund's reply07 Aug 2019, 13:29
Official
Hello Sujata Singh,
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team