SN
Susan N
1 reviews | Active since Nov 2022
09 Aug 2023, 22:55
Bonitas Medical Aid - disappointing
A warning to people deciding which medical aid to join. Make sure you understand exactly what you are signing up for and be sceptical of what is offered in advertising. Bonitas' advertising, for one, is misleading. I am on their standard package. This year all I have claimed for is 1 GP consultation, 1 dentist appointment and chronic meds. Of the R750 GP cost, Bonitas refunded me R254.88! What GP charges R254.88? They want me to change to some far-off GP I have never heard of and leave the GP I have been consulting with for many many years. Finally, don't try communicating with them - discussion is not forthcoming! Time to move!
Helpful (0)
Replies (6)0
Replies (6)
Bonitas Medical Fund's replyOfficial
10 Aug 2023, 08:48Hello Susan N,
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We are investigating this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team.
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We are investigating this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team.
Bonitas Medical Fund's reply10 Aug 2023, 08:48
Official
Hello Susan N,
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We are investigating this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team.
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We are investigating this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team.
Bonitas Medical Fund's replyOfficial
10 Aug 2023, 10:34Hello Susan N,
Thank you for submitting a comment to us through Hello Peter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards,
Bonitas Team.
Thank you for submitting a comment to us through Hello Peter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards,
Bonitas Team.
Bonitas Medical Fund's reply10 Aug 2023, 10:34
Official
Hello Susan N,
Thank you for submitting a comment to us through Hello Peter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards,
Bonitas Team.
Thank you for submitting a comment to us through Hello Peter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards,
Bonitas Team.
SN
Susan N's updateReviewer Update
10 Aug 2023, 11:05Dear Bonitas regarding your reply: "According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved." Really? what has been resolved?
SN
Susan N's update10 Aug 2023, 11:05
Reviewer Update
Dear Bonitas regarding your reply: "According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved." Really? what has been resolved?
Bonitas Medical Fund's replyOfficial
10 Aug 2023, 11:33Hi Susan N, Kindly note the feedback was sent to you by email. Regards, Bonitas Team.
Bonitas Medical Fund's reply10 Aug 2023, 11:33
Official
Hi Susan N, Kindly note the feedback was sent to you by email. Regards, Bonitas Team.
SN
Susan N's updateReviewer Update
10 Aug 2023, 12:41The information in your email response is exactly what I already know - nothing new and I have tried all the options you suggest. It looks like a standard response. You have completely missed the point of my communication. I will be changing medical aids at the end of the year.
SN
Susan N's update10 Aug 2023, 12:41
Reviewer Update
The information in your email response is exactly what I already know - nothing new and I have tried all the options you suggest. It looks like a standard response. You have completely missed the point of my communication. I will be changing medical aids at the end of the year.
SN
Susan N's updateReviewer Update
10 Aug 2023, 12:43And this is exactly why I chose to communicate via Hello Peter. Nobody at Bonitas actually listens!
SN
Susan N's update10 Aug 2023, 12:43
Reviewer Update
And this is exactly why I chose to communicate via Hello Peter. Nobody at Bonitas actually listens!