LG
Lezandre G

1 reviews | Active since Nov 2019

19 Nov 2019, 16:50

Bonitas medical aid complaint pay so much for medical aid and don't get Services at all !!!!!!

Good day

I joined Bonitas medical aid in May this year only using my savings account for my gynecologist appointments every month only once a month . This morning I went to medi cross with a sore back and legs having a high risk pregnancy finding out with a shock that my SAVINGS is done and I have no more savings so getting worked up and very angry for the rude opperaters ons Bonitas customer care Service line that don't know how to speak to people at all so I would this like to know where does my monthly payment goes too and I made 3 extra payments this year because they couldn't find my payments so I had to pay double and still get this **** service from you guys WHAT ARE YOU GOING TO DO ABOUT THIS BECAUSE I AM GOING TO TAKE THIS NUUSPAPERS TOO !!!!!!!!!!!!

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Replies (2)
Bonitas Medical Fund
Bonitas Medical Fund's reply21 Nov 2019, 10:46
Official
Hello Lezandre G,

Thank you for submitting your details to us through Hello Peter.

This is to confirm that we have received your information and that we are currently investigating this matter.

Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.

Kind regards,

Bonitas Team

Bonitas Medical Fund
Bonitas Medical Fund's reply21 Nov 2019, 12:36
Official
Hello Lezandre G,

 Thank you for submitting a comment to us through Hellopeter.

According to the email communication with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

We have tried to reach you telephonically but you were not available.

 Thanks and regards,

Bonitas Team