1 reviews | Active since Oct 2019

28 Oct 2019, 12:24

Bonitas Medical Aid Claim

Item: Bonitas Medical Fund
Rating: 1
Author: Litta K

Hi I am assisting my Father with there medical aid queries. We have visit about 3 weeks ago the "walk in centrum" in Bellville(Sanlam Centrum) The lady who assist us was very helpful and we were feeling positive. There was one query that she said we can resubmit and the medical aid will pay there money back. I did phone her 3 times now, without any success. Tried to call the call centrum but that is a useless case. They still reject the claims I did explain but as I said useless case. I think I spend 30 minutes on the Help desk. All I want is that someone will phone me and make work of the claim

Helpful (0)

Replies (6)

Bonitas Medical Fund's replyOfficial

28 Oct 2019, 15:52

Hello Litta K,

Thank you for submitting your details to us through Hello Peter.

This is to confirm that we have received your information and that we are currently investigating this matter.

Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.

Kind regards,

Bonitas Team

Bonitas Medical Fund's reply28 Oct 2019, 15:52

Official

Hello Litta K,

Thank you for submitting your details to us through Hello Peter.

This is to confirm that we have received your information and that we are currently investigating this matter.

Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.

Kind regards,

Bonitas Team

Litta K's updateReviewer Update

30 Oct 2019, 07:18

Hi am still waiting for an respond from Bonitas I would appreciate it if someone can phone me today Thanks

Litta K's update30 Oct 2019, 07:18

Reviewer Update

Hi am still waiting for an respond from Bonitas I would appreciate it if someone can phone me today Thanks

Bonitas Medical Fund's replyOfficial

31 Oct 2019, 10:38

Hello Litta K,

As per our telephonic conversation your query is still being investigated and we will keep you updated until the matter has been resolved.

We appreciate your patience while we are resolving this query for you.

Regards
The Bonitas Team

Bonitas Medical Fund's reply31 Oct 2019, 10:38

Official

Hello Litta K,

As per our telephonic conversation your query is still being investigated and we will keep you updated until the matter has been resolved.

We appreciate your patience while we are resolving this query for you.

Regards
The Bonitas Team

Bonitas Medical Fund's replyOfficial

08 Nov 2019, 06:14

Hello Litta K,

Thank you for submitting a comment to us through Hellopeter.

According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Thanks and regards,

Bonitas Team

Bonitas Medical Fund's reply08 Nov 2019, 06:14

Official

Hello Litta K,

Thank you for submitting a comment to us through Hellopeter.

According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Thanks and regards,

Bonitas Team

Litta K's updateReviewer Update

08 Nov 2019, 14:06

Bonitas has resubmit the claim and paid back the money after numerous calls and end up at Hellopeter. I is a pity that I need to go to Hellopeter to sort out this matter, but they did resolve the matter and for that I am thank full.

Litta K's update08 Nov 2019, 14:06

Reviewer Update

Litta K's updateReviewer Update

17 Apr 2020, 06:47

Litta K's update17 Apr 2020, 06:47

Reviewer Update