Bonitas Medical Aid

Good Day, At the end of last year we resigned from the medical aid we were with and app**** to join a scheme called MEDIHELP who sent a broker to consult with us. We should've been signed up for Medihelp by the 1st January 2020. The broker assigned to us then came to us and said Medihelp were asking for information already supp**** to them and were querying chronic conditions. He then said that he thought Bonitas was a good option. We wnt through the Bonitas options and at that stage were able to afford the Bonsave option which we signed up for. We were promised that there would be no mandatory 3 month waiting period if we joined Bonitas. As our application was submitted late due to the broker not completing his side of the paperwork on time we were told that there would be a waiting period from 1.02.2020 to 1.05.2020 however PMB's as declared on our application were covered. This was all on the BONSAVE option *** On the 6.04.2020 I had a very bad epileptic seizure which necessitated me being admitted to the emergency room at Netcare Krugersdorp for MRI scans, blood tests etc. Because our membership card showed that we were in a waiting period (which we were actually not in and because this was a PMB condition) we had to pay for everything up front. We did this and then submitted all claims with suppliers invoice, statements and our POP to Bonitas to refund us (our broker was also copied in) To date thanks to my husband's perseverance we got Bonitas to pay for the ambulance service and the MRI. We have sent the claims for bloods (Ampath) and Netcare Krugersdorp Dr Danie Erasmus' to Bonitas more times than we can count. Bonitas keeps on paying Ampath and Dr Erasmus over and over again despite the fact that we paid them at the time of my admission to the ER. They cannot (or will not) understand that we have paid these accounts and that we must be refunded not the doctors involved. These were substantial amounts of money paid out as we are both pensioners and 6 months later we do not have our monies back. Due to financial constraints, we app**** to downgrade our medical aid to Bon Essential Select, effective 1.10.2020. We received acknowledgement of this down grade effective 1.10.2020 fron Bonitas HOWEVER they have taken the subscription fees for the Bonsave option at the beginning of October. We have been promised 3x that the difference will be refunded to us within 5 days and we still have not received anything. BON ESSENTIAL SELECT ***. Despite speaking to our broker (who we did not choose and who is about as useful as a bucket with a large hole in it), many call centre agents, sending emails to Bonitas explaining what the problem is we have got absolutely nowhere. Please can you assist us in resolving this long outstanding query so that we are refunded for monies outlaid for a PMB. Please can you help us untangle this mess and finally put it all behind us Many thanks and kind regards Tessa Papadopoulos H: *** E: ***