Bonitas Medical Aid

Hi I have had a very trying few months trying to get a claim resolved with Bonitas. On 30th December 2024 l had to have a procedure done at the dentist and when the receptionist phoned to obtain my benefits details she told the agent they would be sending through the claim and it was to be processed in 2024 and come out of these benefits or my accumulated savings. This did not happen they did not back date the claim to 2024 and processed this against my 2025 benefits. When l looked at my 2025 benefits l immediately saw the glaring error and wrote to them asking them to reverse this out of my 2025 benefits and utilise my 2024 benefits or my accumulated savings. To date after many emails and calls nothing has been resolved and l am very unhappy with the way this claim has been handled and no one taking ownership to resolve a simple error made by themselves. This leaves my husband and I very short of benefits for 2025 which is grossly unfair due to their error. I am a very unhappy person with the way this has been handled and nothing resolved after 3 trying months