Bonitas medical aid

I am so disgusted with this medical aid and regret joining. I have been with Fedhealth for many years and never had a problem. Had it not been my company changing medical aids I would gladly continue with Fedhealth. I'm extremely frustrated because I just opened my email and came across a horrible letter from your company stating that if my debt of R264. 59 is not paid up my medical aid with you guys will be suspended. Seriously!!!!! I pay thousands of Rands monthly and is this the way you treat your clients with such horrible emails,for such a ridiculous amount. What I cannot understand is, why haven't I been contacted! This is the 1st email I have received. 16/10/2019 @06:30pm. I have a baby who is a dependent on this medical aid, if a emergency had to arise and my medical aid is suspended, I would gladly take you guys to task. You will definitely be hearing from me, telephonically. I will want proof of me being notified with regards to my so called Debit of R264. 59. Stop playing with peoples lives. My medical aid is always paid on time each and every month. This is very frustrating to come home after a hard days work and having to read disgusting emails like the one you people have sent me. I did call them this morning, according to the agent it was a patients portion co payment in January, which I didn't know of until receiving this disgusting email. When questioned as to why hadn't I been informed sooner, I was told these documents are only pulled out over this part of the year. Bonitas is the worst medical aid by far. There's no banking details whatsoever to even pay this amount.