Bonitas Medical Aid

Item: Bonitas Medical Fund
Rating: 1
Author: Bokamoso C

My mother was admitted to Arwyp hospital in late June and early July 2019. She was in ICU and as she tested positive for Covid, we laid her to rest on the 7th of July 2019! Late in November 2019 my father, gets a call from Arwyp hospital demanding a balance payment as Bonitas didn't pay the full amount for the hospital bills. We tried to follow up with Bonitas and with no luck, I was sent from one department to another with no luck, to my understanding a hospital admission is 100%. Now as we speak Arwyp hospital has taken the issue to their lawyers now who contacted my father. Please help us with this issue

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Replies (2)

Bonitas Medical Fund's replyOfficial

21 Apr 2021, 14:25

Hello Bokamoso C,

Thank you for notifying us of your complaint. We are sorry to hear about this, we are glad that you have brought this to our attention.

We will investigate this matter.

We appreciate your patience while we are resolving this query for you.

Kind Regards,

Bonitas Team

Bonitas Medical Fund's reply21 Apr 2021, 14:25

Official

Bonitas Medical Fund's replyOfficial

14 May 2021, 09:57

Hello Bokamoso C,

Thank you for submitting a comment to us through Hellopeter.

According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.

We also encourage you to take time and revisit your review, it will mean a lot to us.

We apologise for any inconvenience caused to you.

Thanks and regards,

Bonitas Team

Bonitas Medical Fund's reply14 May 2021, 09:57