YB
Yacoob B
1 reviews | Active since Oct 2020
10 Jun 2026, 16:31
Bonitas Medical aid authorisation
Ever since Momentum is the administrator for Bonitas medical aid the service and response has gotten worse i have been trying for 3 days since Monday 8 June 2026 to today 10 June 2026 to get a specialist Authorisation,have been on the phone twice a day for half and hour each time to speak to an agent with no response there is a call up option in which the mailbox is full ,so no message can be left tried the whatsapp no and no response how does one get any assistance during an emergency when authorisation is needed
Helpful (0)
Replies (3)0
Replies (3)
Bonitas Medical Fund's replyOfficial
11 Jun 2026, 08:21Hi Yacoob,
We sincerely apologise for the frustration you’ve experienced while trying to obtain your authorisation. We understand how urgent this is, and this is not the level of service we aim to provide.
Your matter has been escalated, and our team will contact you directly to assist as a priority.
Kind regards,
Bonitas team
We sincerely apologise for the frustration you’ve experienced while trying to obtain your authorisation. We understand how urgent this is, and this is not the level of service we aim to provide.
Your matter has been escalated, and our team will contact you directly to assist as a priority.
Kind regards,
Bonitas team
Bonitas Medical Fund's reply11 Jun 2026, 08:21
Official
Hi Yacoob,
We sincerely apologise for the frustration you’ve experienced while trying to obtain your authorisation. We understand how urgent this is, and this is not the level of service we aim to provide.
Your matter has been escalated, and our team will contact you directly to assist as a priority.
Kind regards,
Bonitas team
We sincerely apologise for the frustration you’ve experienced while trying to obtain your authorisation. We understand how urgent this is, and this is not the level of service we aim to provide.
Your matter has been escalated, and our team will contact you directly to assist as a priority.
Kind regards,
Bonitas team
YB
Yacoob B's updateReviewer Update
11 Jun 2026, 17:02Its seems Bonitas does not see its customers as priority ,iam still waiting for them to call me regarding the authorisation ,as per the email response 3 working days ,today was the 3 working days and no response
tried again today to contact by phone--over an hour ,suprisingly they open at 8:30am,called at this time and already they have numerous calls and will attend when an agent is available--the entire day no agent available
very disappointed with the service and not sure how Bonitas members are going to go forward with a poorly run place and all this since Momentum took over
tried again today to contact by phone--over an hour ,suprisingly they open at 8:30am,called at this time and already they have numerous calls and will attend when an agent is available--the entire day no agent available
very disappointed with the service and not sure how Bonitas members are going to go forward with a poorly run place and all this since Momentum took over
YB
Yacoob B's update11 Jun 2026, 17:02
Reviewer Update
Its seems Bonitas does not see its customers as priority ,iam still waiting for them to call me regarding the authorisation ,as per the email response 3 working days ,today was the 3 working days and no response
tried again today to contact by phone--over an hour ,suprisingly they open at 8:30am,called at this time and already they have numerous calls and will attend when an agent is available--the entire day no agent available
very disappointed with the service and not sure how Bonitas members are going to go forward with a poorly run place and all this since Momentum took over
tried again today to contact by phone--over an hour ,suprisingly they open at 8:30am,called at this time and already they have numerous calls and will attend when an agent is available--the entire day no agent available
very disappointed with the service and not sure how Bonitas members are going to go forward with a poorly run place and all this since Momentum took over
Bonitas Medical Fund's replyOfficial
15 Jun 2026, 08:53Dear Yacoob,
Thank you for your feedback and for engaging with us. We sincerely apologise that you have not yet been contacted as expected.
We understand your frustration and want to assure you that your query remains a priority. Thank you for your patience, and we appreciate you taking our call today.
Kind regards,
Bonitas team
Thank you for your feedback and for engaging with us. We sincerely apologise that you have not yet been contacted as expected.
We understand your frustration and want to assure you that your query remains a priority. Thank you for your patience, and we appreciate you taking our call today.
Kind regards,
Bonitas team
Bonitas Medical Fund's reply15 Jun 2026, 08:53
Official
Dear Yacoob,
Thank you for your feedback and for engaging with us. We sincerely apologise that you have not yet been contacted as expected.
We understand your frustration and want to assure you that your query remains a priority. Thank you for your patience, and we appreciate you taking our call today.
Kind regards,
Bonitas team
Thank you for your feedback and for engaging with us. We sincerely apologise that you have not yet been contacted as expected.
We understand your frustration and want to assure you that your query remains a priority. Thank you for your patience, and we appreciate you taking our call today.
Kind regards,
Bonitas team