Bonitas medical aid admin service

I am a second time Bonitas Medical aid member. First was via my employer, lately as a private member. The service I have received the second time is very poor; from the moment of my application it was a mess. The miscommunication between the company broker and call centre agent was horrid. Instead, I found myself repeatedly giving the same information and my membership was initially setup incorrectly because of that, and with a waiting period I had never had before with any company since I have consistently had medical aid cover for the past 15yrs without a break. (No concerning financial history, No history of huge claims, no chronic illness, 4 day hospitalization history. Overall, nothing that is a red flag to deserve a waiting period) A few months later the company failed to debit my bank account with premiums due. I alerted them to this on the 2nd of the month with numerous follow ups on the query over a two week period. At no point was I given information on how to make payment myself to rectify this or the reason they failed to debit my account. On the third week I received a letter stating medical aid services have been suspended, which had details on how to make payment. I did so immediately, and expressed my displeasure with the treatment I received from the company. Two days after that I received a letter terminating my membership. At this point I am beyond disappointed and furious with this company. Their service is very poor. Queries logged are not resolved. Al you receive are standard emails, no calls. And they seem quite happy to kick out members in good standing on a whim. I will never use them again and wouldn't recommend them.