Bonitas Medical Aid: A medical nightmare

Item: Bonitas Medical Fund
Rating: 1
Author: Sannah F

I’m still waiting for a refund of paying my Dr cash after my car accident 3 months ago. I’ve written to Bonita’s 9 times over the 3 months ; spoke to 5 different people and yet I’m still waiting. In addition, they took time to approve my MRI scans. I guess it’s time to leave this medical aid

Helpful (0)

Replies (2)

Bonitas Medical Fund's replyOfficial

21 Nov 2019, 17:04

Hello Sannah F,

As per our telephonic conversation your query is still being investigated and we will keep you updated until the matter has been resolved.

We appreciate your patience while we are resolving this query for you.

Regards
The Bonitas Team

Bonitas Medical Fund's reply21 Nov 2019, 17:04

Official

Hello Sannah F,

As per our telephonic conversation your query is still being investigated and we will keep you updated until the matter has been resolved.

We appreciate your patience while we are resolving this query for you.

Regards
The Bonitas Team

Bonitas Medical Fund's replyOfficial

22 Nov 2019, 16:48

Hello Hello Sannah F,

Thank you for submitting a comment to us through Hellopeter.

According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Thanks and regards,

Bonitas Team

Bonitas Medical Fund's reply22 Nov 2019, 16:48