AL
Anna L
1 reviews | Active since Mar 2023
20 Mar 2023, 10:45
Bonitas Medical Aid
Such bad Service
two weeks we have battled to have a claim paid out. Have available such a huge amount of Savings on our specific plan. All they do is send a number as reply to our letters.. Gosh what possessed us to join this Medical Aid?????????
Helpful (0)
Replies (4)0
Replies (4)
Bonitas Medical Fund's replyOfficial
20 Mar 2023, 12:15Hello Anna L
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
Kindly provide us with your membership number or ID number to assist with your enquiry.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Bonitas
Bonitas Medical Fund's reply20 Mar 2023, 12:15
Official
Hello Anna L
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
Kindly provide us with your membership number or ID number to assist with your enquiry.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Bonitas
AL
Anna L's updateReviewer Update
20 Mar 2023, 12:32This account should have been paid in February 2023. Barry and Anna Loynes : Main Member Barry Loynes Medical aid number ***. Dentil account was for A Loynes
AL
Anna L's update20 Mar 2023, 12:32
Reviewer Update
This account should have been paid in February 2023. Barry and Anna Loynes : Main Member Barry Loynes Medical aid number ***. Dentil account was for A Loynes
Bonitas Medical Fund's replyOfficial
20 Mar 2023, 15:45Hello Anna L
Thank you for submitting a comment to us through hello Peter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonita's team
Bonitas Medical Fund's reply20 Mar 2023, 15:45
Official
Hello Anna L
Thank you for submitting a comment to us through hello Peter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonita's team
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Anna L's updateReviewer Update
20 Mar 2023, 16:10Thank you we appreciate it very much. Just a pity I had to write 14 letters and 5 phone calls were made. Kind Regards
AL
Anna L's update20 Mar 2023, 16:10
Reviewer Update
Thank you we appreciate it very much. Just a pity I had to write 14 letters and 5 phone calls were made. Kind Regards