KK
Keorapetse K
1 reviews | Active since Mar 2024
04 Jul 2025, 22:15
Bonitas medical aid ****
My sister canceled her medical aid with bonitas December 2024.she still had funds on her savings of over R5000 they have been sending her from pillar to post from January till now they haven’t refunded her .they keep giving her useless reference numbers.that’s after her horrible experience with the medical aid where she always had co payments and could only utilise few drs .whatever you do.please stay away from them ..
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Replies (3)
Bonitas Medical Fund's replyOfficial
07 Jul 2025, 08:42 Hello Keo****tse K
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide her membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide her membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
Bonitas Medical Fund's reply07 Jul 2025, 08:42
Official
Hello Keo****tse K
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide her membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide her membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
Bonitas Medical Fund's replyOfficial
07 Jul 2025, 10:34Hello Keo****tse K
Thank you for submitting the details to us through Hello Peter.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for submitting the details to us through Hello Peter.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply07 Jul 2025, 10:34
Official
Hello Keo****tse K
Thank you for submitting the details to us through Hello Peter.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for submitting the details to us through Hello Peter.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
KK
Keorapetse K's updateReviewer Update
08 Jul 2025, 11:07How is it gonna take for you to resolve this matter from January with numerous references that have yielded no results thus far
KK
Keorapetse K's update08 Jul 2025, 11:07
Reviewer Update
How is it gonna take for you to resolve this matter from January with numerous references that have yielded no results thus far