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Mokete M
1 reviews | Active since Jul 2019
14 Jul 2019, 08:52
Bonitas medical aid
I am a member of bonitas medical aid ND use the primary select option. I recently got hospitalised for back surgery and had to pay a Co payment of R7250 which I had no problem of paying,bt before that I saw a specialist which was charging R1500 then I paid a co payment of 500 the medical paid the 1000.My day to day benefits was 3000 I then got hospitalised then now my day to day benefits are finished. It's R0. Someone please explain this to me
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Replies (2)
Bonitas Medical Fund's replyOfficial
15 Jul 2019, 12:35Hello Mokete Motaung,
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Bonitas Medical Fund's reply15 Jul 2019, 12:35
Official
Hello Mokete Motaung,
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Bonitas Medical Fund's replyOfficial
19 Jul 2019, 15:52Hello Mokete Motaung,
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Bonitas Medical Fund's reply19 Jul 2019, 15:52
Official
Hello Mokete Motaung,
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team