LV
Louise V

1 reviews | Active since Jul 2018

18 Sept 2022, 17:21

BONITAS MEDICAL AID

We as nedcor pensioners went on to bonitas medical aid, terrible as there was plenty non disclosures when attending the road show last year in November. We were told Bonitas same as Nedcor with different limits, which not true. Nedcor system fell away end June 2022. We were not told until June, no more nedcor. we all learnt the hard way, by July our medical aid finished ???????? Get emails and just to hear SORRY SORRY SORRY. But this not the end of me, will keep complaining until something gets done, staff needs to be trained properly as medical aid very important today, I pay R9000 rand plus a month now I sit with no more limits due to savings benefits , not told to me and my money for the next 6 months goes into a POOL . How lovely.

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Replies (2)
Bonitas Medical Fund
Bonitas Medical Fund's reply18 Sept 2022, 17:35
Official
Hello Louise V
 
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
 
Our Office hours are 08:00 - 17:00 Monday – Friday. Closed on weekends and public holidays
     
Your enquiry will be attended during office hours.
 
Kind Regards
  
The Bonitas Team 
Bonitas Medical Fund
Bonitas Medical Fund's reply19 Sept 2022, 09:16
Official
Hello Louise V

Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
 
We will investigate this matter.
  
We appreciate your patience while we are resolving this query for you.
 
Kind Regards

Bonitas