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Des K

1 reviews | Active since Nov 2019

15 Nov 2019, 12:56

BONITAS MEDICAL AID

I have been with Bonitas for about 10 years. In all that time, I have probably only had 3 claims paid within the time frame they advertise. As for the rest of the claims, and I am on chronic meds, so that is 2 claims a month, I have to send numerous requests for payment. The excuses range from not having received my email, doctors name or practice number not provided, nappi code not provided, ICD10 code incorrect, invoice and prescription not attached, I can go on and on. Obviously, after 10 years, I am providing exactly what they need and yet, no joy. At the moment, I have 5 outstanding claims, one of them going back to August. I am at a loss as to how to handle this. Any suggestions?

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Replies (2)
Bonitas Medical Fund
Bonitas Medical Fund's reply15 Nov 2019, 15:04
Official
Hello Des K,

Thank you for submitting your details to us through Hello Peter.

This is to confirm that we have received your information and that we are currently investigating this matter.

Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.

Kind regards,

Bonitas Team

Bonitas Medical Fund
Bonitas Medical Fund's reply19 Nov 2019, 09:04
Official
Hello Des K,

Thank you for submitting a comment to us through Hellopeter.

According to the email communication with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Thanks and regards,

Bonitas Team