MJn
Mev. Jacobs nelmagda
1 reviews | Active since Jan 2023
03 Jul 2024, 14:48
Bonitas Medical Aid
I am so disappointed in Bonitas Medical Aid. It is 6 months now that I try to get them to understand that I'm nót responsible for their staff sending me the incorrect information regarding the nomination of a GP. Now I went to my previous GP who did my cancer related tests and x-rays (I'm registered) and payment is rejected due to lack of the supply of correct information. I do not have another income or savings due to age and unemployed. I tried to reason with them via MANY emails and calls but with No response or feedback. I was supposed to repeat the bloodtests in April because kidney failure and high cholesterol was find but now I still wait for their approval in payment of 10 the January 2024 claims.
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Replies (4)0
Replies (4)
Bonitas Medical Fund's replyOfficial
03 Jul 2024, 14:54Hello Mev.J
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply03 Jul 2024, 14:54
Official
Hello Mev.J
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
MJn
Mev. Jacobs nelmagda's updateReviewer Update
03 Jul 2024, 15:05As I said yesterday I'm done waiting and sending emails. I'm seeing my docter on Friday 5 the July and want answers before 12 noon... This it nót what I pay for... Thank you for you reply
MJn
Mev. Jacobs nelmagda's update03 Jul 2024, 15:05
Reviewer Update
As I said yesterday I'm done waiting and sending emails. I'm seeing my docter on Friday 5 the July and want answers before 12 noon... This it nót what I pay for... Thank you for you reply
Bonitas Medical Fund's replyOfficial
04 Jul 2024, 08:41 Hello Mev.J
Thank you for notifying us of your complaint.
We have escalated the matter and we will keep you updated during the cause of the day.
Thank you for notifying us of your complaint.
We have escalated the matter and we will keep you updated during the cause of the day.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Bonitas Medical Fund's reply04 Jul 2024, 08:41
Official
Hello Mev.J
Thank you for notifying us of your complaint.
We have escalated the matter and we will keep you updated during the cause of the day.
Thank you for notifying us of your complaint.
We have escalated the matter and we will keep you updated during the cause of the day.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Bonitas Medical Fund's replyOfficial
05 Jul 2024, 12:30 Hello Mev.J
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team
Bonitas Medical Fund's reply05 Jul 2024, 12:30
Official
Hello Mev.J
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team