Bonitas medical a ******* and deceiving

<p>On 2017/06/07 I called the Bonitas member line on ********** 108 and spoke with Maxwell.<br /> I asked him if hearinf tests and hearing aids were covered under my Primary plan and whether a GP referral would be required.<br /> He rep**** that no GP referral was required and that the test and any required aid would be covered under the Appliances benefit.<br /> Today on 2017/06/27 I go to the audiologist and it is suggested get an entry level hearing aid for my one ear.<br /> She calls the medical aid and conveniently they say the hearing aid benefit has been removed from the primary plan since 2017, this year.<br /> Also the cost of the tests get rejected by the medical aid.<br /> I was deceived by the agent on 2017/06/07 and believed I would be covered.</p> <p>Bonitas is ripping me off and conveniently cannot help when a member needs real help.<br /> Essentially I am only paying for an MSA, some GP visits, a little bit of dental and optical.<br /> This medical aid is of no use and *****ing from its members.</p> <p>Called in again today and spoke to Sharon who couldn't even provide me with a procedure to log a complaint to an ombudsman or an email address for the ombudsman.</p> <p>Pathetic and disgusting service.</p> <p>I need help, can you please investigate and listen to the call of 2017/06/07 and give feedback.<br /> </p> <p>I feel that being told I would be covered, Bonitas has an obligation to honour what I was told and cover me.</p>