Bonitas Mediacal Lies with no conscious

I am writing to express my deep frustration and disappointment with the ongoing delays and lack of transparency regarding the refund of my savings fund, which I initially requested in December 2024.

I was assured that the funds would be paid by 1st January 2025, but this did not happen. Following several calls and email follow-ups, I was told on 8th January 2025 that the funds would be processed within 10–15 working days. Once again, this commitment was not honored.

When I called again, I was informed that the matter had been escalated to your finance department. On 23rd January 2025, I received communication stating that "the refund has been prepared and sent to finance for processing." However, seven days have passed since this update, and I still have not received the payment.

This repeated failure to meet your commitments and provide clear communication reflects poorly on your organization. I find this lack of accountability and customer care unacceptable.

I urge you to resolve this matter immediately and ensure the funds are paid without further delay. Additionally, I request a detailed explanation of the reasons behind these delays and the steps being taken to prevent such issues in the future. Refs#220125QRJYVX 280125QRS81G 280125QRS81H 06025QPNKGJ 210125QRGYFB Please treat this matter as urgent and confirm when I can expect to receive my payment.