Bonitas Med aid ****s interest in my health to look good...

So Bonnitas has now appointed designated "Case Managers/Health Care" professionals which will contact me every 3 months regarding my chronic meds etc etc whoopy... EXCEPT this does not mean anything and does NOT add any value. waste of my time. they phoned me the first time asked a bunch of questions, which I answered - then I asked why they refuse to pay for my blood thinning meds i have to take daily after i had a deep vein trombose in my leg - they offered to pay for wafferin (the cheapest one) - my doctor refuse to prescribe this as it will be toxic to me, and i have to use iZarola - sorry - they refuse. I ask nicely, please then give me the equivalent of what waferin cost at least - again NO. so now i have to pay out of pocket for the iZarola (ave R1100 pm) whilst i still pay my medical aid... after my 1st checkin with the health consultant - he says he will find out and get back to me... then phoned today - after 3 months, same guy - no answer - ask all the same questions again?? when I ask if he managed to resolve my issue i raised the 1st time...NO - then he thanks me for my time and say he will phone me again in 3 months - sounds like a BAD JOKE.