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Erica N

1 reviews | Active since May 2016

28 May 2019, 13:18

Bonita's makes you feel worse than you already are.

Please can we have someone intelligent to sort out the problem as all we get is broken promises and how can one heal if you are receiving constant reminders that you owe St Dominic's Hospital R86000+, Keimed R2000+, Dr's R6000. We were forced to upgrade medical plan from Bonsave to Standard to be approved for ICPS (dont know about the Improved part though) and was approved by ICPS for the knee replacement, and nobidy at Bonita's seems to be able to correct that it was Pais through normal and not ICPS. Hundreds of Rands have been spent on calls via cellphone to Bonita's and the only time there is any quick response is when it is viewed on Hello Peter. Please can we have a response before 16h00 today please through a Manager or Supervisor, but only those that can correct this. URGENT

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Replies (2)
Bonitas Medical Fund
Bonitas Medical Fund's reply29 May 2019, 08:52
Official
Hello ericanel,

Thank you for submitting your details to us through Hello Peter.

This is to confirm that we have received your information and that we are currently investigating this matter.

Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.

Kind regards,

Bonitas Team

Bonitas Medical Fund
Bonitas Medical Fund's reply30 May 2019, 12:25
Official
Hello ericanel,

Thank you for submitting a comment to us through Hellopeter.

According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Thanks and regards,

Bonitas Team