Bonitas Makes Me Sick

Bonitas has rejected my claim four times, each time for a different reason. I have been on a chronic schedule for two years. Suddenly in August 2017 Bonitas turned down my claim. 1. Silence - first there was no reason given, just the account went unpaid until my doctor started calling me for payment. I sat on the phone endlessly until the call centre referred it back to claims. 2. Then Bonitas said, I was “out of savings” which resulted in more calls because I am actually on a chronic regimen. Again my claim was referred. Then they told me (now October 2017) that the doctor needs to submit a claim “with a code”. The doctor tells me that the code “does not work”. Okay, not I’m calling Bonitas again for settlement. No, now they tell me that since my doctor is non-designated service provider this claim constitutes “co-payment”.

Since Bonitas was merged from Pro Sano we have had problems with both communications and payments from the new Bonitas. It is ridiculous. I have been to the same doctor since I was put onto chronic and now this claim has been out-standing since August 2017. Shame on you, Bonitas! Doctors work hard for their money, and I'm paying you 8.5 thousand Rand for this run-around. Disgusting!