1 reviews | Active since Sept 2014
Bonitas loves council of medical scheme complaints
We are on the Bonsave option. In the policy it states that we do have 1 gp visit for each member once the benefits are depleted. Our Benefits depleted in July. 31 July2024 TJ Jacobs went to see the GP. On 03 August JW Jacobs went to see the GP. Accounts sent this accounts in. Got the msg back funds are depleted. I then emailed the fund on 05 August 2024. I got an answer back that the additional options was used on 05 August 2024. I then rep**** that it doesnt make sense as the patients saw the Dr on 31/07 and 03/08 respectively. I did not get any answer from Bonitas. We went to council of Medical schemes about this exact situation last year. Outcome was that it had to be paid. So, my next step will be council of medical schemes again if this doesnt get sorted before Tuesday 13/08/2024.
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for submitting a comment to us through hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team
Thank you for submitting a comment to us through hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team