Bonitas look for every excuse in the book to avoid paying a claim!

Bonitas has been unresponsive regarding a claim for internal prostheses, initially submitted in 2023, despite consistent follow-up since the beginning of March. Daily calls have been made, resulting in communication with numerous agents and the provision of repeated explanations. Each interaction yields a new reason for non-payment and unfulfilled promises of callbacks and feedback. Attempts to escalate the matter to management have been unsuccessful, necessitating the reiteration of the claim details to each new agent. Bonitas' refusal to pay contradicts the policy document's coverage of internal prostheses under Prescribed Minimum Benefits (PMB), especially considering the treating doctor's full reimbur*****t under PMB. A recent communication incorrectly stated a depletion of spinal implant benefits, despite no prior payments made by Bonitas for such benefits related to this claim. The handling of this claim suggests a disparity in how members are treated, leaving one to repeatedly appeal for rightfully owed benefits. No wonder every one rates Bonitas a 1 star. Would have given them a zero had it been an option!