Bonitas **** to me

I have previously writhen a complaint againsto Bonitas and I have yet to complain still. First they have incompatent staff that argue with you and insist on being right. Staff that don't always know what they are selling to their clients and placing their clients in a future mess. My husband and I took out a medical aid with bonitas because I have been diagnosed with pcos. When I had waitEd my 3 months period I called in to get authorisation to visit a gynaecologist. They then tell me it isn't a medical aid but a hospital plan. I wanted to cancel. I went to the walk in branch in Durban upon where I was shouted at by staff saying that I need to know what option im taking out whereas I tried to explain that Bonitas Bon Essential plan was said to me to be a medical aid and sold to us as such and they should pull call records because that is specifically bad work ethic. I couldn't cancel because they wouldn't release my already paid installments and I didn't use the plan at all at that time. I then decided to keep it because the staff reinterate and assured me it can be used as a medical aid aso it has all the same perks. I am being advised as such please remember. So I recently started to get pains in my womb and I had to go to a gynecologist at a hospetal thinking I can do this as I had been adviser. I had paid a cash fee of R2000 and submitted it to claims. I then get a call that I must first phone and get authorisation to use the plan which is absolutely shocking to me as I can distinctly remember them advising me otherwise! The pamphlet of information they offer isn't up to standards as what it says they offer and why they are offering me now is complete bull! I am so frustrated. My health is in direct need of attention and I can't afford it. If I need an operation I need a coat cover and I cancel i lose over 50 grand. They sending me back and forth with information. They are making it hard to live as an average man in sa. We have to pay a fee for hospital plan and a fee for every specialist visit we do whereas others medical aids offer you coverage for your visit. I donot want to take it further but I am willing to speak to lawyers just to teach to hem that people's lives matter and I don't get that from bonitas. I wouldn't advise anyone to take any plans or medical aids from them as they will just make your medical life a misery and give you complete arrogance to deal with and ruin your days. Please just don't get involved with this company. I regret trusting them with my health.