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Belinda B
1 reviews | Active since Aug 2022
24 Jan 2023, 09:00
Bonitas leaves much to be desired!
I have been in the queue for 5 days now on the Bontias WhatsApp platform. This is toatlly unacceptable! Communication with this medical provider is beyond disappointing. Our needs are the last thing on their minds!
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Replies (3)0
Replies (3)
Bonitas Medical Fund's replyOfficial
24 Jan 2023, 09:20Hello Belinda B
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Bonitas Medical Fund's reply24 Jan 2023, 09:20
Official
Hello Belinda B
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
BB
Belinda B's updateReviewer Update
24 Jan 2023, 09:45This is not the first time I have had trouble with this app. You rep**** in the same manner last time I complained yet nothing was resolved. Clearly you did not investigate the matter.
BB
Belinda B's update24 Jan 2023, 09:45
Reviewer Update
This is not the first time I have had trouble with this app. You rep**** in the same manner last time I complained yet nothing was resolved. Clearly you did not investigate the matter.
Bonitas Medical Fund's replyOfficial
24 Jan 2023, 10:39Hello Belinda B
Thank you for notifying us of your complaint.
We are investigating this matter and our digital team will be in contact with you.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Bonitas Medical Fund's reply24 Jan 2023, 10:39
Official
Hello Belinda B
Thank you for notifying us of your complaint.
We are investigating this matter and our digital team will be in contact with you.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas