Bonitas lack of transparency

I recently joined Bonitas Medical Aid, with my daughter handling the application process since I've been out of work since 2010. Unfortunately, the sales representative failed to inform her about Late Joiner Penalties, and the contract was finalized without this crucial detail being disclosed.

Unexpected Additional Fees When the first installment was deducted at the end of the month, my daughter was shocked to learn that an additional fee of R900 would be added to the R1900 premium.

Lack of Transparency I'm disturbed by the sales representative's lack of transparency regarding the fees. It appears their primary concern was securing the sale and earning a commission, rather than providing my daughter with accurate information.

Financial Constraints The additional Late Joiner Penalty fee of R900 is a significant burden, and my daughter cannot afford it. This is why she opted to take out the medical aid for me alone, as the cost for both of us would have been prohibitively expensive.