BONITAS LACK OF SERVICE

My Wife had a dentist appointment on Friday 17 Jan 2025. Where the dentist office said they had to confirm my benefits or medical aid, where they phoned BONITAS and they kept on saying my medical aid was suspended. We struggled for hours to get this sorted up until now no feedback was received on what is going on and we were told that we must sort it out? But how if we do not get any assistance from the medical aid this is not our problem. Bonita's must sort this out as the ERROR was on their side my wife ended up paying CASH for the appointment. I want a refund on this from the medical aid because we pay almost 6K for medical aid and we have this problems where we must pay cash . And then they said the problem is with DENIS. Denis is part of BONITAS and it is Bonita's responsibility to sort this out. We are the client. I want this sorted out ASAP. I also want to know what i must do and what bonitas require to submit a claim refund for this visit we had to pay cash. or Bonitas can cancel our medical aid and i will go to a different medical aid provider and i will report bonitas to the ombudsman for lack of service. What if we had an life threatening emergency and we had to rush to hospitals and they do not want to assist because BONITAS says the medical aid is suspended. I would sue bonitas. YOU have 48 HOURS to give feedback and sort this out. our you can cancel the medical aid.