Bonitas lack of response to emails, and wrong information given by call centre

Bonitas appear to be incapable of replying to emails. I sent one, begging for assistance to a query that has been ongoing since March 2025. I have spoken at great length to a few call centre people, the last one for over an hour, and who gave me incorrect information. I finally followed up with an email on 28th October to which I have had no reply to date. I sent an email regarding a follow up to another issue for authorisation which was supposedly being sorted out, a rather urgent procedure and two days later have had no reply. I am extremely annoyed, totally out of pocket as since March Bonitas have been taking from my day to day funds instead of chronic due to several errors and inconsistencies and now I have no money left. I am having to pay cash for all my medications on top of a very high monthly bill. Very dissatisfied.