Bonitas lack of following own due process

After submitting my notice of termination including all the supporting documents,( more than a months notice), and a reference number Bonitas still did not terminate the membership and debited my account with membership fees. A followup request was submitted to Bonitas on 24 of January and a call to the call centre was made. I submitted everyday since the debit order was effected a query including bank statement to evidence it. Request a way to resolve the matter. However was responded to with wrong membership numbers and was advised that Bonitas will terminate the membership only en March - 60 day notice? Also advising wrong bedit order amount. Thus no real support and willingness to resolve the matter. I am truly frustrated with the process and the way I am treatment notwitstanding following Bonitas proses. Would not recommend Bonitas unless you enjoy doing admin everyday without effetive results.