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Luthando N

1 reviews | Active since Feb 2021

16 Feb 2021, 10:36

Bonitas Lack of Customer Experience

I'm appalled by the atrocious service that I received from Bonitas. I received an email advicing me that I am due my savings refund since I had cancelled my medical aid, I completed and attached all the necessary documentations and responded back to the aforementioned email address as per the instructions (this was done on the 1st of February 2021) I than waited for the TAT as per what I was advised however no communication was received from Bonitas. I have been promised a call back by Jocelyn and her direct report Ella Luthuli however that has not been done which is further fueling my frustrations. I will have this matter escalated to the ombudsman or tag and inbox Gerhard van Emmenis, Shane Perumal, and Morgan Mkhatshwa.

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Replies (3)
Bonitas Medical Fund
Bonitas Medical Fund's reply16 Feb 2021, 12:25
Official
Hello Luthando N,

Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention. 
 
 We are currently investigating this matter. 
 
 We appreciate your patience while we are resolving this query for you.
 
Regards,
 
 Bonitas Team
LN
Luthando N's update17 Feb 2021, 10:54
Reviewer Update
I'm not interested in your half baked apologize and automated responses I need a clear resolution in terms of what you going to be doing to resolve my problem.
Bonitas Medical Fund
Bonitas Medical Fund's reply22 Feb 2021, 20:21
Official
Hello Luthando N,

Thank you for submitting a comment to us through Hellopeter.

According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Thanks and regards,

Bonitas Team