BONITAS - LACK OF ACCOUNTABILITY RE TURNAROUND TIME

Item: Bonitas Medical Fund
Rating: 1
Author: Ingrid D

12 working days and still waiting for feedback - 080223QHZHDP refers. Initially submitted a request for a care plan. STILL WAITING. Almost one month now.

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Replies (1)

Bonitas Medical Fund's replyOfficial

24 Feb 2023, 15:20

Hello Ingrid

Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.

We are investigating this matter.

We appreciate your patience while we are resolving this query for you.

Kind Regards

Bonitas

Bonitas Medical Fund's reply24 Feb 2023, 15:20

Official

Hello Ingrid

Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.

We are investigating this matter.

We appreciate your patience while we are resolving this query for you.

Kind Regards

Bonitas