Bonitas knows nothing about customer sense of urgency.

I sent an email to bonitas on 01/02/2019 requesting a withdrawal of membership, no response. I called bonitas on 04/02/2019 they told me to fill a form which they emailed. I filled out the form and sent it back as requested. Called bonitas on 06/02 to chase feedback and they advised me it takes 5-7 days to action requests. What the hell is wrong with these people??????!!!!! I am not sure weather its lack of knowledge from the consultants that I was not advised the withdrawal procedure from my initial email on the 01/02 or person I spoke to on the 04/02 or bonitas is just not bothered with regards to the std of service we receive as customers and they have the audacity to send surveys after you speak to them!!! Really bonitas???? I regret why I left discovery actually it wasn't by choice but new employer rules!!!!! Just withdraw the membership and send termination. U R the worst medical aid ever, service level 0 I swear not recommending not even to my cats u are not worth it