MM
Mohala M
1 reviews | Active since May 2023
29 May 2025, 16:21
BONITAS KE ****...
I terminated my contract with them because they are expensive. They said they will refund my savings after 3 or 4 months, They think I am a fool. When I call them their consultant keeps on giving me different excuses. 4 months is a long time waiting PLEASE REFUND ME MY SAVINGS.
AM TIRED OF WAITING. YOU MAKE THIS PROCESS FEEL LIKE IS A ****
HOW LONGER DOES IT TAKE TO VERIFY DOCUMENTS? A YEAR MAYBE?
I FEEL ****MED
Helpful (0)
Replies (3)0
Replies (3)
Bonitas Medical Fund's replyOfficial
30 May 2025, 09:50Hello Mohala joseph M
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply30 May 2025, 09:50
Official
Hello Mohala joseph M
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
MM
Mohala M's updateReviewer Update
30 May 2025, 12:57I've ran out of patience. What I want to know is when will my money be paid in to my account.
MM
Mohala M's update30 May 2025, 12:57
Reviewer Update
I've ran out of patience. What I want to know is when will my money be paid in to my account.
MM
Mohala M's updateReviewer Update
13 Jun 2025, 07:52I don't know what to do now. BONITAS never keeps their promises.
Here is the email from them, no payment has been made to my account till today
"Good day MJ MOLETE
Query no: 210525QYDXM8
Hope this finds you well.
Thank you for submitting the documents required for your refund.
Please note that your refund request has been forwarded to our Finance Department for vetting and final verification.
Should there be any further documentation needed we will get back to you within the time we are processing it.
Please note the refund turnaround time is 7-10 working days once processed for the payment to reflect in the bank account.
Should you need any further assistance, feel free to contact us at ***
Kind regards
Bonitas Scheme Finance"
Here is the email from them, no payment has been made to my account till today
"Good day MJ MOLETE
Query no: 210525QYDXM8
Hope this finds you well.
Thank you for submitting the documents required for your refund.
Please note that your refund request has been forwarded to our Finance Department for vetting and final verification.
Should there be any further documentation needed we will get back to you within the time we are processing it.
Please note the refund turnaround time is 7-10 working days once processed for the payment to reflect in the bank account.
Should you need any further assistance, feel free to contact us at ***
Kind regards
Bonitas Scheme Finance"
MM
Mohala M's update13 Jun 2025, 07:52
Reviewer Update
I don't know what to do now. BONITAS never keeps their promises.
Here is the email from them, no payment has been made to my account till today
"Good day MJ MOLETE
Query no: 210525QYDXM8
Hope this finds you well.
Thank you for submitting the documents required for your refund.
Please note that your refund request has been forwarded to our Finance Department for vetting and final verification.
Should there be any further documentation needed we will get back to you within the time we are processing it.
Please note the refund turnaround time is 7-10 working days once processed for the payment to reflect in the bank account.
Should you need any further assistance, feel free to contact us at ***
Kind regards
Bonitas Scheme Finance"
Here is the email from them, no payment has been made to my account till today
"Good day MJ MOLETE
Query no: 210525QYDXM8
Hope this finds you well.
Thank you for submitting the documents required for your refund.
Please note that your refund request has been forwarded to our Finance Department for vetting and final verification.
Should there be any further documentation needed we will get back to you within the time we are processing it.
Please note the refund turnaround time is 7-10 working days once processed for the payment to reflect in the bank account.
Should you need any further assistance, feel free to contact us at ***
Kind regards
Bonitas Scheme Finance"