OL
Ottolien L
1 reviews | Active since Feb 2023
07 Mar 2024, 14:42
Bonitas just not helping
I have been trying since Dec 2023, for Bonitas to send me the approval letter on my sons, catheters, ever since we change my son to be the main member we have had problems, almost every second month we get a reminder of claims not been paid by the medical aid, i just dont get joy from them
Helpful (0)
Replies (3)0
Replies (3)
Bonitas Medical Fund's replyOfficial
07 Mar 2024, 15:13 Hello Ottolien L
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
Bonitas Medical Fund's reply07 Mar 2024, 15:13
Official
Hello Ottolien L
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
Bonitas Medical Fund's replyOfficial
07 Mar 2024, 16:37 Hello Ottolien L
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply07 Mar 2024, 16:37
Official
Hello Ottolien L
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
OL
Ottolien L's updateReviewer Update
26 Mar 2024, 12:07today is the 26 March 2024, and i am still trying to sort this out, all i am getting is promises of they are looking into the matter, and will come back to me, i am getting demanding letters on claims not fully paid, what is it with Bonitas medical aid to sort a problem out, why dont they get a manager to phone me sort this out, the claims that is not fully paid is chronic, ans should be fully paid, and now i am told exceeded benefits
what the hell is it with Bnitas, stop emailing me and pick up the phone and phone me as i cant get hold of you
what the hell is it with Bnitas, stop emailing me and pick up the phone and phone me as i cant get hold of you
OL
Ottolien L's update26 Mar 2024, 12:07
Reviewer Update
today is the 26 March 2024, and i am still trying to sort this out, all i am getting is promises of they are looking into the matter, and will come back to me, i am getting demanding letters on claims not fully paid, what is it with Bonitas medical aid to sort a problem out, why dont they get a manager to phone me sort this out, the claims that is not fully paid is chronic, ans should be fully paid, and now i am told exceeded benefits
what the hell is it with Bnitas, stop emailing me and pick up the phone and phone me as i cant get hold of you
what the hell is it with Bnitas, stop emailing me and pick up the phone and phone me as i cant get hold of you