SZ
Sarel Z
1 reviews | Active since Jun 2022
15 Sept 2026, 09:55
Bonitas is useless!!!!!!!!!!!
Since my previous complaint, and since they said here on HelloPeter, I have not received resolution on my case!!!!!!!!!! It is with the medical advisors and everytime I call it takes an hour on the phone, just to hear it has now been escalated again and it will take up to 3 days for feedback.
In the meantime, my work, life and health is negatively affected by their *********** "PROCESSES"!!!!!!!
And now, I must send Bonitas, a copy of my membership certificate, so that they can update their system. Really???
They can reach me on *** or ***
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Replies (3)0
Replies (3)
Bonitas Medical Fund's replyOfficial
21 Sept 2026, 17:50Good day Sarel van Zyl,
We sincerely apologize for the inconvenience caused and for not meeting your service expectations. Please note that we have referred your inquiry to our support team, who will investigate the matter and assist you further.
We sincerely apologize for the inconvenience caused and for not meeting your service expectations. Please note that we have referred your inquiry to our support team, who will investigate the matter and assist you further.
Bonitas Medical Fund's reply21 Sept 2026, 17:50
Official
Good day Sarel van Zyl,
We sincerely apologize for the inconvenience caused and for not meeting your service expectations. Please note that we have referred your inquiry to our support team, who will investigate the matter and assist you further.
We sincerely apologize for the inconvenience caused and for not meeting your service expectations. Please note that we have referred your inquiry to our support team, who will investigate the matter and assist you further.
SZ
Sarel Z's updateReviewer Update
21 Sept 2026, 17:55To date the authorisation request is still pending, and the surgery was planned for tomorrow. It has now been moved to Wednesday, but I have no faith.
In the meantime I am living with constant pain!!! And nobody has contacted me yet from Bonitas
SZ
Sarel Z's update21 Sept 2026, 17:55
Reviewer Update
To date the authorisation request is still pending, and the surgery was planned for tomorrow. It has now been moved to Wednesday, but I have no faith.
In the meantime I am living with constant pain!!! And nobody has contacted me yet from Bonitas
SZ
Sarel Z's updateReviewer Update
22 Sept 2026, 12:44And there my request is declined... By the MEDICAL ADVISORS!! After we upgraded upon their request to a higher plan, to get the authorisation request approved, and now they declined it.
It's funny how these Medical Advisors can tell a Neurosurgeon what to do, and can decide what treatment a patient needs. And then I just have to live with it.
No, take your medical aid and go to hell!!
SZ
Sarel Z's update22 Sept 2026, 12:44
Reviewer Update
And there my request is declined... By the MEDICAL ADVISORS!! After we upgraded upon their request to a higher plan, to get the authorisation request approved, and now they declined it.
It's funny how these Medical Advisors can tell a Neurosurgeon what to do, and can decide what treatment a patient needs. And then I just have to live with it.
No, take your medical aid and go to hell!!