TM
Tsheko M

1 reviews | Active since Apr 2025

02 May 2025, 08:34

BONITAS IS UNSHACKEN BY OUR REVIEWS, U SUBJECTING YOUR SELF TO VICTIMAZATION.

Writing a review about BONITAS is exposing yourself to victimization. The more you send them emails, call or complaint about their service the more they drag their feet to assist you, they don't even have a curtesy to empathize or call you to engage and create hope that they are looking into your complaint. ALL we get is system generated responses, to make matters worse even on this platform they use email templates to respond, we are basically dealing with ROBOTS.I have since written a review on the 16th of April 2025 regarding an outstanding savings refund for the past 9 months and to date all I get is system generated responses. It is quiet disturbing, emotionally draining experience and frustrating having to deal with BONITAS. At this stage is have lost all hope there is. The fact they don't even have a dedicated platform for complaints means they are not client centered.

0
Replies (3)
Bonitas Medical Fund
Bonitas Medical Fund's reply02 May 2025, 09:07
Official
Hello Tsheko M

Thank you for notifying us of your complaint. We are so sorry to hear about this.
 
Your complaint has been escalated to the finance department for urgent assistance. 
  
We appreciate your patience while we are resolving this query for you. 
 
Kind Regards 

 Bonitas Team 

TM
Tsheko M's update05 May 2025, 12:49
Reviewer Update
why am i getting the same response as always, How can one wait for a refund for 9months? PLEASE REFUND WHATS RIGHTFULLY DUE TO ME
Bonitas Medical Fund
Bonitas Medical Fund's reply15 May 2025, 09:10
Official
 Hello Tsheko M

Thank you for submitting a comment to us through hellopeter.

According to the email communication from the finance department, we hereby confirm that your concern has been addressed and this matter has been resolved.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Regards

Bonitas Team