BONITAS IS THE WORSTE IN CUSTOMER "CARE"

So I am reposting YET ANOTHER COMPLAINT about Bonitas. I have, since 15 March 2022, been trying to get some sort of response from these people and if the agent via their whatsapp portal 1. doesn't respond or 2. just ends the "chat", then trying to speak to a team leader becomes a he said she said process. I have since the said date been trying to establish as to whether or not the suspension placed on my parents medical aid has 1. been lifted, 2. whether the doctors bills they didn't pay because of the suspension was now being processed and 3. why they are stating that a required dental procedure is marked as cosmetic. Not only have we not received any formal apology for the incorrect requested amount sent to us via email on 14 March 2022 by their Mohau Radebe, we have had no feedback since my query on the next day, 15 March 2022, regarding the suspension imposed by Shorma (team leader, not certain of the spelling). To top it of on 17 March 2022, Bonitas SENT A GENERIC response on this platform about investigating the matter, AGAIN NO FEEDBACK THEREAFTER. Today after trying to speak to the team leader NDUMISO SEBELE refused to speak to me because he was apparently in a "meeting" but could only engage with me if I now first told the agent the whole long story. IS THIS HOW YOU OPERATE and deal with clients WHO YOU CAN ALREADY SEE IS IRATE????!!!! While trying to find out when I could expect feedback from the whatsapp chat today, I was ONCE AGAIN just given some reference number and told I would get feedback and the agent JUST ENDED THE CONVERSATION after I asked on a timeframe. THIS IS MORE THAN JUST PATHETIC. Should I have no callback by today, 23 March 2022 I will be lodging a formal complaint with the Council for Medical Schemes.