KT
K1 Tt
1 reviews | Active since Aug 2017
14 Mar 2025, 08:56
Bonitas is the worst medical aid in SA
A huge mistake moving to Bonitas please parents beware ... They cover no sedation for minors age 6 for dental. They have excuses for everything. They would not cover a day procedure in hospital, made me do a chair sedation on my young child. Only to not pay a think... I had to foot a R5700 bill. They don't care about people let alone children. Any excuse not to pay. Please find another medical aid unless you want endless issues and many things they don't pay for that are standard procedure. I got pre authorisation etc everything... They don't care. Ridiculous. How can you not cover hospital for dental... Dental/medical are the same thing.
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Replies (2)
Bonitas Medical Fund's replyOfficial
14 Mar 2025, 09:39Hello Kira S
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply14 Mar 2025, 09:39
Official
Hello Kira S
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's replyOfficial
17 Mar 2025, 13:03Hello Kira S
Thank you for submitting a comment to us through Hellopeter.
According to the email communication from our dental department Denis, we hereby confirm that your concern has been addressed, and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Kind regards
Bonitas Team
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Kind regards
Bonitas Team
Bonitas Medical Fund's reply17 Mar 2025, 13:03
Official
Hello Kira S
Thank you for submitting a comment to us through Hellopeter.
According to the email communication from our dental department Denis, we hereby confirm that your concern has been addressed, and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Kind regards
Bonitas Team
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Kind regards
Bonitas Team